Manage office lines, extensions, IVR, call routing, recordings and call reports in one cloud-based phone system. Receptionists, office staff and remote workers can answer business calls using supported IP phones, desktop clients or mobile clients.
If your company has teams in Kuala Lumpur, Penang, Johor or other locations, Cloud PBX keeps everyone on the same business phone system. Staff can call one another using internal extensions without paying normal local or mobile call charges for branch-to-branch conversations.
Free calling applies to internal branch-to-branch calls within the configured Cloud PBX / VoIP environment. External PSTN, mobile and IDD calls use the applicable call rates or prepaid credit.
Cloud PBX replaces a traditional on-site PBX server with a hosted business phone system. Your company can manage main lines, extensions, IVR menus, call routing, recordings and call reports without maintaining a PBX server at the office.
Move away from a phone system tied to one office and give your team a clearer, more manageable calling structure.
A good phone system should improve call handling, support flexible working and give management better visibility without making daily work more complicated.
Use IVR greetings, department options, ring groups and call routing to guide callers to the appropriate team instead of depending on one person to handle every call.
Receptionists can use supported IP phones while other users answer business calls from desktop or mobile clients, subject to the selected setup and internet connection.
Organise extensions for offices, departments and remote users under one phone system so calls can be transferred internally without publishing personal numbers.
Review missed and unanswered calls through available call records and analytics so your team can focus follow-up on enquiries that may otherwise be overlooked.
Call recording helps supervisors check important conversations, support staff coaching and maintain a clearer reference when customer details need to be reviewed.
Select a package based on extensions and concurrent calls. This helps avoid paying for an oversized system while leaving room for a busier sales, service or reception team.
Whether you need a simple office phone system, a structured call center setup or SIP connectivity for an existing PBX, the solution can be planned around your users, numbers and call volume.
Suitable for businesses that need a main line, extensions, IVR, call routing and flexible users without maintaining a PBX server at the office.
For reception, sales and customer service teams that need more extensions, higher simultaneous call capacity, an operator panel and wallboard visibility.
Keep a compatible IP PBX and use SIP connectivity for Malaysian business calls, DID numbers and additional call channels.
Use available AlienVoIP analytics to understand call activity, identify missed-call follow-up needs and review how extensions or agents handle business calls.
Choose based on your total extensions and the maximum number of external calls that may happen at the same time. Every SCALE plan includes the core inbound call center solution, operator panel, wallboard, call reports, Linkus Chat, desktop client and mobile client.
The best package depends on how many people need extensions, how many calls happen at the same time and where your staff will answer those calls.
Tell us your number of users, office and remote staff, required DID numbers, expected concurrent calls and preferred devices.
We recommend an SME or SCALE plan based on actual capacity needs rather than simply choosing the largest package.
Your extensions, IVR menu, department routing, business hours and supported phones or clients are prepared for the agreed setup.
Your team receives setup guidance and training so receptionists, office users and remote staff know how to answer and transfer calls.
Business calling features for office, branch, remote and call center teams
Professional voice menus that greet callers and route them to the right department automatically, 24/7.
Route calls by time, extension, agent availability, caller ID, or custom business rules.
Queue calls during busy periods and distribute them across teams with configurable ring strategies.
Record all or selected calls automatically. Access recordings anytime via the web dashboard.
Receive voicemail audio files by email with caller details, subject to the configured mailbox settings.
Upload your own hold music, promotional messages, or custom greetings for a professional experience.
Manage extensions, users, call routes, and system settings from any browser — no technical expertise needed.
Add, remove, or modify extensions in minutes. Set individual permissions, forwarding rules, and DND status.
Automatically route calls differently after hours, on weekends, and during Malaysian public holidays.
Get local Malaysian numbers for different regions or departments, all managed through one Cloud PBX system.
Warm and blind transfer, call parking, and pickup groups for smooth team call handling.
Built-in conference rooms for multi-party calls — no external services needed.
Your business number on any smartphone. Make and receive calls, access the directory, and manage settings on the go.
Windows and Mac softphone clients for office staff who prefer calling from their computers.
Receive mobile call notifications through the supported client, subject to device, app and network settings.
Connect all your offices and branches under one PBX system with free inter-branch calls.
Compatible with the full range of Yealink IP phones — from basic desk phones to advanced video conferencing endpoints.
IDD calling is available with destination-based rates charged separately from the monthly subscription.
Live view of active calls, queue status, agent availability, and system performance at a glance.
Full call history with timestamps, duration, direction, agent, and outcome — exportable to CSV.
Individual agent scorecards showing call count, duration, answer rate, and missed calls.
Review call trends, peak periods, missed calls and available performance indicators to support management follow-up.
Use available call reports to support regular management review and operational follow-up.
Identify missed and unanswered calls so the responsible team can follow up on important enquiries.
AlienVoIP analytics helps businesses review how calls are handled, where enquiries are missed and which periods place the most pressure on the team.
Use call detail records to check call direction, time, duration, extension and available call outcomes when reviewing daily operations.
See unanswered and missed-call activity more clearly so sales or service teams can prioritise calls that may need a response.
Compare available activity indicators across extensions or agents to understand workload, response patterns and areas that need operational attention.
For businesses using more than one communication channel, Omnichannel Analytics provides a broader reporting view to support customer-service and management review.
CloudPBX.my delivers tailored communication solutions for businesses across all sectors
Handle peak-hour call volumes with intelligent call queuing and routing. Never keep a customer on hold too long — distribute calls across available agents automatically.
Connect all retail outlets under one unified phone system. Transfer calls between stores, share directories, and manage all locations from a single dashboard.
Use after-hours IVR, voicemail or agreed routing rules to give callers a clear next step when the business is closed.
Reduce no-shows with clear appointment confirmation calls and automated routing to the scheduling team. IVR allows patients to select departments directly.
Route priority enquiries to the appropriate appointment, service or on-call team based on the agreed call flow.
Separate appointment, billing and general enquiries into clear call options so patients can reach the correct department more efficiently.
Dedicated IVR menus for admissions, academic enquiries, and administrative departments — routing callers to the right staff without manual transfer.
Connect your main campus and satellite campuses under one phone system with free inter-campus calls and shared extension directories.
Track all admissions calls with CDR reports and recordings. Review admissions call activity and identify peak enquiry periods for staffing and follow-up planning.
A professional IVR auto-attendant ensures every client call is answered professionally — even when all staff are busy or out of office.
Lawyers, consultants, and financial advisors can receive client calls on their business number from anywhere via the BizCloud softphone app.
Record selected business calls for review, staff training and reference, within the recording allowance and access permissions of the selected plan.
Dedicated numbers for different property projects, routed to the right sales agents. Track which projects generate the most enquiries.
Property agents can answer business enquiries through supported mobile or desktop clients while remaining connected to the company phone system.
Track agent call activity, measure follow-up rates, and understand peak enquiry times to optimize your sales team's performance.
Keep drivers, depot staff, and office teams connected through one unified system — no more personal mobile bills for business calls.
Connect warehouses, distribution centers, and head office under one phone system with free internal calls nationwide.
After-hours IVR captures delivery enquiries and urgent requests, routing to on-call staff or recording voicemails for follow-up.
Many businesses need more than a price list. They need the correct mix of users, numbers, devices and simultaneous call capacity.
A typical hybrid setup may include one receptionist using an IP phone, several office staff using desktop clients and remote staff answering through mobile or desktop clients.
The system can be planned with a main office line, additional DID numbers, direct extensions, IVR routing and enough concurrent calls for the expected busy period. This avoids choosing a package based only on headcount.
Plan Your Cloud PBX Setup
Manage extensions, call routes, recordings and available reports through the Cloud PBX web interface, based on your package and access level
See the professional Cloud PBX setups we've delivered for businesses across Malaysia
These answers explain the practical information needed to recommend the correct Cloud PBX or SCALE setup.
Start with the number of users or extensions, the maximum number of simultaneous external calls, the DID numbers required, staff locations and whether users need IP phones, desktop clients or mobile clients.
Extensions are the users or devices registered to the phone system. Concurrent calls are the number of external calls that can take place at the same time.
Yes. Office users can use supported IP phones or desktop clients, while remote staff can use desktop or mobile clients with a suitable internet connection.
No. The Cloud PBX solution focuses on business calling, extensions, IVR, routing, recording and call analytics. It does not directly integrate with third-party CRM platforms.
Outbound calls use prepaid credit. Malaysia local and mobile call rates start from RM0.08 per minute, while IDD calls are charged separately.
Business registration and address verification documents are required. DID number availability and approval remain subject to the relevant requirements.
Share your number of users, required DID numbers, office and remote locations, preferred devices and maximum simultaneous calls. Our team will recommend a practical Cloud PBX or SCALE setup for your operation.
Malaysia-based support · SME plans from RM89/month · SCALE plans from RM119/month